When spending time eating with residents while onsite reviewing a meal service at a residential facility, I am often told the food is no good here. My job is to find the Why?
Frequently the blame is pointed upstream to the Chef/Cook that they are hopeless in the kitchen, or even further back to supply – the quality is no good.
What I have found is there are a number of critical points where meal quality can be let down...
Aged Care Consultant
Jo is an Aged Care Consultant who works nationally with leading aged care providers to assist them to improve their dining experience for residents. She focuses on improving the food, safety, waste, innovative strategies, cost management and easy dining experience recommendations.
The recent media outcry over Australian aged care residents being fed on $6.08 per resident per day has raised the issue of quality of meals in residential aged care. This is following publication of a paper by well respected Dietitian and Founder of The Lantern Project, Dr Cherie Hugo, who is passionate about increasing the quality of food for older Australians.
What do Residents get for $6.08 per day?
To stay within budget, the menu offering may include continental breakfast...
Too often improving the meal service can seem like winners and losers in a Chess game, with some moves knocking out the other side (staff, residents, family) and unintentionally compromising other parts of the meal service (quality, safety, compliance).
Each “move” or idea should progress the service forward, without unintended consequences for the next move and other pieces of the strategy.
With 45+ “functional stakeholders” who can potentially support or thwart the meal service, introducing change requires careful planning and...
Emphasis on the aged care dining experience has increased with a transitioning demographic, new providers entering the sector, influence of family & social media and movement towards a resident co-contribution model.
Where does the focus on quality stop and the concentration on compliance, safety, task and process take over when providing meals in residential aged care? At the oven in the kitchen? When food is delivered to the dining room? When meals are served on the o’clock? When the...