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Janine Yeates
Janine Yeates Jul 15, 2018

Design for social innovation. The future of aged care.

On Wednesday, 4 July 2018, Ellis Jones and innovAGEING brought together 25 executives, referral organisations, designers, architects, researchers and academics from across the aged care sector. In Ellis Jones’ Realm of Possibilities workshop space, people rolled-up their sleeves and got out of their comfort zone for our event – Design for social innovation. The future of aged care. The Ellis Jones team set the scene for the evening by challenging participants to get hands-on with the techniques. The focus, they said, was on exploring the...
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Janine Yeates

Janine Yeates

Senior Account Manager - Ellis Jones

Janine Yeates is an experienced marketing and communication professional who has worked in the aged care space for over eight years. Janine is a Senior Account Manager at Ellis Jones, an integrated communications agency that makes a positive impact.

consumer quality ratings aged care
Janine Yeates
Janine Yeates Jun 1, 2018

What ratings mean for aged care providers

On Wednesday, 18 April 2018, the Commonwealth Minister for Aged Care, Ken Wyatt, announced that the government will move ahead with introducing recommendations from the Carnell-Paterson Review into aged care quality regulatory processes. More specifically, it will move forward with a new Aged Care Quality and Safety Commission, a Serious Incident Response Scheme, and publicly available provider ratings with a provider comparison tool. In this article we explore what shape ratings may take, the impact they can have and how...
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Janine Yeates
Janine Yeates Mar 20, 2018

Quality is in the Eye of the Beholder

Quality in aged care is the topic on everyone’s minds. With the on-going Senate Inquiry the release of the Carnell/Paterson Review and the move towards a single aged care quality framework, the way the sector thinks about and delivers quality services is evolving. With increasing consumer choice driving quality and innovation, providers need to understand customer expectations of quality and embed these within their brand and the organisation.  What does quality mean to you? To integrate quality into your brand and customer experience means...
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