consumer quality ratings aged care
Janine Yeates
Janine Yeates Jun 1, 2018

What ratings mean for aged care providers

On Wednesday, 18 April 2018, the Commonwealth Minister for Aged Care, Ken Wyatt, announced that the government will move ahead with introducing recommendations from the Carnell-Paterson Review into aged care quality regulatory processes. More specifically, it will move forward with a new Aged Care Quality and Safety Commission, a Serious Incident Response Scheme, and publicly available provider ratings with a provider comparison tool. In this article we explore what shape ratings may take, the impact they can have and how...
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Janine Yeates

Janine Yeates

Senior Account Manager - Ellis Jones

Janine Yeates is an experienced marketing and communication professional who has worked in the aged care space for over eight years. Janine is a Senior Account Manager at Ellis Jones, an integrated communications agency that makes a positive impact.

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Janine Yeates
Janine Yeates Mar 20, 2018

Quality is in the Eye of the Beholder

Quality in aged care is the topic on everyone’s minds. With the on-going Senate Inquiry the release of the Carnell/Paterson Review and the move towards a single aged care quality framework, the way the sector thinks about and delivers quality services is evolving. With increasing consumer choice driving quality and innovation, providers need to understand customer expectations of quality and embed these within their brand and the organisation.  What does quality mean to you? To integrate quality into your brand and customer experience means...
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