Just say sorry for goodness sake. After all we are only human and mistakes happen from time to time. But why do some organisations struggle to say sorry when they make a mistake? Hear from Toby Hall, CEO, St Vincent’s Health Australia who says “If you take money from dead peoples bank accounts – say sorry. If you charge them for doing nothing – say sorry. If your institution has committed abuse against anyone – say sorry.”
“Just Say Sorry For Goodness Sake”, says Toby Hall, CEO StVincent’s Health AustraliaBy HelloCare - Journalist Team. Mar 10, 2019
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HelloCare is an online magazine that encompasses all aspects of the elderly lifestyle and the aged care industry. We provide daily news articles of the highest quality, and utilize expert opinions relevant to the aged care industry to ensure that our audience is on the cutting edge of relevant information provided through the most credible of sources. We provide entertainment on topics like health, wellness and lifestyle, coupled with insight on topics regarding dementia, palliative care, home care and other aged care relevant issues. HelloCare have a commitment to providing an ongoing conversation with individuals, families, carers, and professionals who share our sentiments, in wanting to shed some light on the elderly and aged care issues. Our goal is to ensure that no elderly Australian or aged care service feel as though they don’t have a voice, so if you have a story to tell, HelloCare is ready to listen.